Customer Service Representative - State Farm Agent Team Member
Staten Island - NY
Customer Service Representative - State Farm Agent Team Member
Full Time • Staten Island - NY
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Profit sharing
- Training & development
We're Growing. Ready to Grow With Us?
Client Experience Representative — Growth Track
Full-Time | Staten Island, NY | Competitive Compensation | Start: Immediate
Start Here. Build Something Real.
Most jobs give you a title. We give you a future.
CMRInsurance is one of the top-ranked State Farm agencies in the country — a President's Club agency with 1,400+ five-star Google reviews and a team that genuinely loves coming to work. We are growing, and we are looking for two motivated people to grow with us.
This role starts at the front desk — the heartbeat of our agency. You will learn how we operate, who we serve, and what it means to deliver the kind of service that earns a five-star review every single day.
For candidates who show commitment, character, and alignment with our HEART culture, this is Step 1 of a career — not just a job.
The Growth Path
· Step 1 — Front Desk: Learn the agency inside and out. Meet our clients. Understand our culture. Master our systems.
· Step 2 — Demonstrate HEART: Show us your commitment, your attention to detail, and that you belong here.
· Step 3 — Get Licensed: We support motivated team members through their New York insurance licensing.
· Step 4 — Advance: Move into a licensed customer service or sales role. The ceiling is as high as your ambition.
What You'll Do
· Be the first voice clients hear and the first face they see — set the tone for the entire experience
· Answer high-volume inbound calls with warmth and professionalism
· Greet walk-in clients with the hospitality that built our reputation
· Support our licensed team with client requests and documentation
· Learn our systems, products, and what makes CMRInsurance different
· Assist with outbound client outreach and follow-up
Who We're Looking For
We hire for character first. Everything else can be trained.
· Warm, professional, and genuinely enjoy helping people
· Strong attention to detail — you take pride in doing things right
· Reliable, punctual, and serious about your commitments
· Calm and solution-focused when things get busy
· Ready to build a real career — not just hold a position
· Thrive in a team that looks out for each other
· High school diploma or equivalent required; college degree a plus
· NY insurance license not required — we support the right people through licensing
Why CMRInsurance
· President's Club — top 100 State Farm agencies nationally, year after year
· 1,400+ five-star Google reviews — earned through real relationships
· No chatbots, ever — real people, real conversations, real care
· A team that stays — our staff has been with us for years because we take care of them
· HEART culture — Hardworking, Empathy, Accountability, Remarkable, Trustworthy
· Structured onboarding — 60-day ramp plan with a dedicated trainer
CMRInsurance is an equal opportunity employer committed to building a team that reflects the community we serve. We hire based on character, capability, and culture fit — powered by HEART.
Compensation: $50,000.00 - $80,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Christine Relyea - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Christine Relyea - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and College Planning.
- Our office is located in Staten Island .
- I have been a State Farm agent since 2003.
- I am a proud graduate of Syracuse University .
- We currently have 14 team members at our agency.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, National Quality Award, Silver Scroll, and Bronze Tablet
- Additional languages spoken: Spanish, Cantonese, Mandarin, and Punjabi
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none